Artificial intelligence is an indispensable tool for modern business. Martin Franc from Agnostix introduced a new startup, Rossie.AI, at the Digital Transformation Summit (DTS) 2024. This revolutionary project brings artificial intelligence directly to Salesforce, and best of all, Rossie.AI speaks Czech.
How does Rossie.AI work?
Rossie.AI is based on the Rozárka project, inspired by the gambling data brazil popular owl from the Cinderella fairy tale. It uses generative artificial intelligence to process natural language. This means you can communicate with the system as if you were talking to a colleague without the need to know specific terminology. Rossie.AI can:
Search Salesforce knowledge bases semantically, meaning it finds relevant information based on the meaning of words, not just keywords. Unlike traditional keyword-based search, semantic search can understand meaning and find relevant information faster and more accurately.
Generate summaries of contact history and emails, making it easier to keep track of customer communications and allowing operators to quickly review previous communications.
Monitor calls in call centers and create tasks based on these calls. Additionally, it provides feedback to operators on the quality of their calls.
Automatically process emails and create cases in Salesforce, saving time and increasing efficiency.
Unique features of Rossie.AI
One of the biggest advantages of Rossie.AI is its ability to setting up a company in japan work with natural language without the need to know specific terms or processes. This means you can query the system in your own language without having to use exact product or process names. Rossie.AI can process free-form text, conversation transcripts, meeting recordings, or even audio streams, which significantly increases work efficiency.
Rossie.AI knows what people are interested in
Can you imagine knowing what your call center operators are thailand data dealing with even before a new request arises? What about knowing what clients talk about most often or what they write to you most often? Rossie.AI summarizes what customers are interested in almost “out of the box”, completely regardless of subjective impressions.