How to map the customer journey and identify improvements
Before knowing how to map the customer journey, you ne to understand that this is one of the most strategic […]
Digital Marketing
April 2025
Digital Marketing
4 – Connecting with Business Leaders and Facilitators
Growth executives should identify leaders who act as facilitators, helping to connect people with common interests. These contacts can be
Digital Marketing
Step-by-Step Guide to Strategic Networking for Growth Executives
Networking goes far beyond simply meeting new people. It requires strategies designed to maximize results, strengthen your leadership image and
Digital Marketing
7 Customer Experience Tactics in Sales
To create an effective Customer Experience (CX) that converts interactions into sales, companies must take a strategic approach that goes
Digital Marketing
How to create content for instagram?
IVR (Interactive Voice Response System) IVR (Interactive Voice Response) is an effective system for automating telephone inquiries. When a call
Digital Marketing
Chatbots and Voicebots
There are some points to keep in mind when introducing a system that automates customer support. There can be difficulties
Digital Marketing
Some inquiries cannot be automated
Please note that not all inquiries can be automated. What can be automated are responses to routine inquiries and tasks
Digital Marketing
How to deal with the disadvantages
Merit The advantage of designing and operating a call flow is that it can simultaneously improve customer satisfaction and the
Digital Marketing
Be creative with your hierarchical design
Create short, clear audio prompts When playing automated voice guidance, keep the content as short as possible. If the voice
Digital Marketing
Lagging behind in digitalization
Lack of/unclear reception staff There is a shortage of receptionists, and it is becoming increasingly difficult to provide adequate service.
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Improved cost performance
Responding to diversifying customer needs We live in an age where we must respond to the diversification of customer needs.
Digital Marketing
This reduces the burden on reception staff
proving the efficiency of reception operations brings various benefits to companies. It is possible to increase efficiency by considering specific